This machine tools company has over 30,000 machines installed worldwide. Complaints regarding these machines were being received thus far through a phone line.

What we did

An online feedback system was created whereby each customer could register and track the status of each machine complaint. The system can be used by customers across their desktop and mobile devices. Major operating departments of BFW are all users of the system.

Get in touch

Enquire about our website services. Get a call back from our website expert.